Privacy Policy

Last updated: May 22, 2026.

Simpler Proofs is a proof approval app for Shopify merchants. This policy describes the information we collect from merchants and their customers, how we use it, and the choices available to you.

Information we collect

Account information such as name, email address, business name, and store domain when a merchant signs up or connects a store.
Order information from connected Shopify stores. Simpler Proofs requests read and write access to orders (the read_orders and write_orders scopes) to associate proofs with the correct order and customer, and to write limited proof workflow tags, metafields, status markers, and parent/sibling upsell relationship metadata.
Proof workflow data including proof files, file metadata, comments, statuses, approval and revision timestamps, and the customer name and email address supplied by the merchant or Shopify for each proof.
Communication data when notifications are sent on a merchant's behalf, such as proof delivery emails and webhook delivery records.
Technical data such as IP address, device, browser, log, and security event information used to operate and protect the service.

How we use information

To generate branded proof review links, deliver proofs by email, record approvals and revision requests, and provide merchant dashboards and reports.
To send transactional notifications and reminders related to a proof's status, and to forward proof events to merchant systems through configured webhooks and API integrations.
To route customers to a merchant-configured destination after approval, including signed post-approval upsell redirects when a merchant enables that feature.
To update connected Shopify orders only with limited proof workflow and upsell attribution tags, metafields, and status markers. We do not edit fulfillment, payment, shipping, refund, product, discount, inventory, customer, or destructive order data.
To support merchants, investigate issues, prevent abuse, and improve the reliability and performance of the service.
We do not sell personal information, and we do not use customer data provided by merchants for unrelated advertising.

Sharing and processors

We share information with service providers only as needed to run the service, including hosting, database storage, transactional email delivery, error monitoring, and security tooling.
We share information with the Shopify platform as required to operate the app integration for a connected store.
We may disclose information when required by law or to protect the rights, safety, and security of users and the service.

Retention and deletion

We retain account, order reference, proof, and approval records while a merchant account is active and for a reasonable period afterward to meet legal, security, and operational needs.
Merchants may request export or deletion of their workspace data through support. Shopify customer data deletion and shop data deletion requests are handled through Shopify's standard GDPR webhooks for installed stores.

Security

We use HTTPS in transit, provider-managed encryption at rest, access controls, signed proof and redirect links, and operational monitoring to protect service data.
No online service can guarantee absolute security. Merchants should avoid uploading unnecessary sensitive information into proof files or comments.

Your choices

Merchants can contact support to access, correct, export, or delete account and workspace data, subject to legal and operational limits.
Customers whose information was provided by a merchant should contact that merchant first, or contact Simpler Proofs support and we will route the request to the appropriate merchant.

Contact

Privacy requests: privacy@simplerproofs.com

Support: support@simplerproofs.com